Privacy and Security
This privacy and security policy sets out how Doors Sincerely Ltd collects, stores and uses information about you when you use or interact with our website www.doors-sincerelyonline.co.uk.
We comply with all current privacy legislation, your information will not be sold or passed to any third party unless for the purpose of fulfilling your order and our contractual obligations.
Use of cookies or similar technologies: we use cookies on our website including essential, functional, and analytical to enhance security and to improve your ordering experience.
Cookies are a safe feature and if disabled will result in some features on our website not being available, you can disable cookies within your internet browser.
Payment Security: transactions are processed securely by our merchant service provider Sage Pay. Your credit/debit card details will be encrypted when your order is placed using SSL encryption software. Sage Pay will inform us the outcome of that transaction via their encryption system.
Telephone Orders: no credit or debit card details are retained or stored during or after a transaction is made over the phone, all card details are entered directly into our desktop card payment terminals.
Information we collect: name, contact details, IP address, information from cookies, information about your computer or device (e.g.: device and browser type), information about how you use our website (e.g.: which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on you IP address) and company name if applicable. This information is collated in order to fulfil orders, to improve our website and customer’s ordering experience
E mail: when you send an e mail to the e mail address displayed on our website, we collect your e mail address and any other information you provide in that e mail, such as name, telephone number and information contained within it.
Where your message relates to us providing you with goods or services or taking steps at your request prior to provide you with our goods or services, we will process your information to fulfil your request
We use a third-party e mail provider to store e mails you send us; our provider is Microsoft Outlook.
Contact Form: when you contact us using our contact form we collect the contact’s name, e mail and telephone number, we also collect other information you provide to us when you complete and submit the contact form.
Messages sent via our contact form will be forwarded to our e mail and stored on our e mail providers servers.
Phone: we do not record phone messages; we only collect information necessary to fulfil your enquiry.
How we use your information: for administrative and business purposes, to improve our business and website, to fulfil our contractual obligations, to analyse your use of our website and in connection with our legal rights and obligations.
Protecting Your Information: we implement measures to safeguard your personal information when you place an order or submit your personal information.
All payment details are transmiteed via SSL technology and then encrypted into our Payment Gateway providers database only accessible with
Disclosure of your information to third parties: only to the extend necessary to run our business, to our service providers, to fulfull any contracts we enter into with you, where required by law or to enforce our legal rights.
Do we sell your information to third parties: we do not sell or disclose your information to third parties unless it is for the purpose of fulfilling an order you have placed with us.
How long we retain your information: no longer than necessary, taking into account any legal obligations we have e.g maintain records for tax purposes).
How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of date or from using SSL technology, only granting access to information where necessary.
Google Analytics: we use to analyse traffic to our website, we use it to improve our business and functions within the website itself. The information gathered is anonymous and cannot be used to identify an individual, no personal or IP address information is gathered.
Right of Access Request: if you would like details of the personal data we have for you please contact us by e mail: info@doors-sincerely.co.uk
Right to Request Erasure of Details: you have the right to have all the personal data that we have for you erased. If products are still within their warranty period removal from our data base may result with delays accessing product information should issues arise.
To request erasure of your date please contact info@doors-sincerely.co.uk
Privacy document revised January 4th 2023